Here you will find the answers to our most frequently asked questions.
If you cant find the information you need, please contact customer support directly.
If www.cgbilling.com appears on your bank or credit card statement then you have been billed by us on behalf of an online merchant and our customer support is available to help you with any queries you may have.
If you have any of the following two available: Credit Card, Email or Member ID, please click here to find your transaction.
If you do not have this information available, please click here to contact customer support directly.
Our discreet billing services will appear as www.cgbilling.com next to the website's transaction. If you do not see this on your statement, then we are not billing you.
SOMETIMES IT CAN ALSO APPEAR 'ISRAEL' (OR OTHER COUNTRY) ON YOUR STATEMENT AS WE ARE WORKING WITH BANKS WORLDWIDE INCLUDING ISRAEL.
www.cgbilling.com also processes for websites who may have their own billing descriptor (the information displayed on the bank statement). The descriptor should always be mentioned on the payment page of the online venue.
Make sure you type in your Username and Password exactly the same way as they appear in the confirmation Email after you signed up. Our system is case sensitive.
To receive the web address by Email:
If you have any of the following two details available: Username, Credit Card, Email or Member ID, please click here
If you do not have this information available, please click here
You always receive a confirmation email upon cancellation. This guarantees that you will not be rebilled for the next billing cycle. If you received the cancellation email, you will definitely not be billed again. However, you will continue to have access During the period that you paid for.
No, our system prevents you from being billed twice when signing up.
It is an additional security code printed on the back of your card to protect you against possible fraud. It ismade up of the last 3 digits following your account number on the back of your credit card.
Do not Email your credit card number to us under any circumstances. Always use our online forms, designed to transfer confidential information.
If you do not want to use the form, please call Customer Support instead.
We always have our terms and conditions posted on the payment page of the website you subscribe to. Although some websites, using our billing services, may have different pricing, they have to disclose the following information: pricing, length of the membership and whether or not the membership will rebill a customer or not.
To read our Terms and Conditions please click here
We do not handle any questions about site content or technical issues. You should contact the administrator from the link of the website you subscribed to.
If the administrator does not respond or there is no link available, please fill out our customer support form.
We will get in touch with the administrator to handle your query.